About This Policy
Rosendiem Inc. ("Rosendiem", "we", "our", or "us") is a company incorporated under the laws of Canada. We are committed to maintaining the accuracy, confidentiality, and security of your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Québec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access or use our website, platform, applications, and related software services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Policy.
Information We Collect
We collect personal information only by fair and lawful means, and only to the extent necessary to fulfil the identified purposes. The categories of information we may collect include:
Information you provide directly:
- Contact details such as name, email address, phone number, and mailing address
- Account credentials including username and encrypted password
- Billing and payment information (processed via PCI-compliant third-party providers)
- Business information such as company name, job title, and industry sector
- Communications you send us, including support requests and feedback
Information collected automatically:
- Technical data such as IP address, browser type, operating system, and device identifiers
- Usage data including pages visited, features accessed, session duration, and clickstream data
- Log files and error reports generated during use of the Services
- Cookies, pixels, and similar tracking technologies (see Section 5)
Information from third parties:
- Authentication data when you choose to sign in through a third-party identity provider (e.g., Google, Microsoft)
- Publicly available business information from professional directories or government registries
- Data from analytics and advertising partners, subject to their own privacy notices
How We Use Your Information
We use personal information for the purposes for which it was collected or for purposes consistent with those purposes, including:
- Providing, operating, maintaining, and improving the Services
- Creating and managing your account and authenticating your identity
- Processing transactions and sending related notices including invoices and receipts
- Responding to your inquiries, technical support requests, and customer service needs
- Sending service announcements, security alerts, and administrative messages
- Sending marketing communications where you have provided consent, in accordance with Canada's Anti-Spam Legislation (CASL)
- Conducting analytics, research, and product development to understand and improve our Services
- Detecting, preventing, and investigating fraud, security incidents, and violations of our Terms of Service
- Complying with applicable legal obligations, regulatory requirements, and lawful requests from public authorities
- Enforcing our agreements and protecting the rights, property, and safety of Rosendiem, our users, and the public
Disclosure of Your Information
Rosendiem does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We engage trusted vendors and contractors who process data on our behalf, such as cloud hosting providers, payment processors, analytics platforms, and customer support tools. These parties are contractually bound to use your information solely to provide services to us.
- Business Transfers: In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
- Legal Requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Services, understand user behaviour, and deliver relevant content. Cookies are small data files stored on your device that help us recognize you across sessions.
- Essential Cookies: Required for the Services to function, such as session management and authentication. These cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our Services, enabling us to improve performance and usability.
- Preference Cookies: Remember your settings and preferences to personalize your experience.
- Marketing Cookies: Used, with your consent, to deliver relevant advertisements and measure campaign effectiveness.
You may control or disable non-essential cookies through your browser settings or our cookie preference centre. Please note that disabling certain cookies may limit the functionality of our Services.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the duration of our ongoing relationship with you, legal obligations under Canadian law, and the limitation periods applicable to potential legal claims.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention schedule and applicable law.
Security of Your Information
Rosendiem implements appropriate technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include encryption of data in transit using TLS, encryption of sensitive data at rest, access controls and role-based permissions, regular security assessments and penetration testing, and incident response procedures.
Your Privacy Rights
As a resident of Canada, you have specific rights with respect to your personal information under PIPEDA and applicable provincial legislation. These rights include:
- Right of Access: You may request access to the personal information we hold about you and obtain information on how it is used and disclosed.
- Right of Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
- Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal and contractual restrictions.
- Right to Erasure (Québec residents): Under Law 25, you may request that we cease disseminating your personal information and, where possible, de-index or delete it.
- Right to Data Portability (Québec residents): You may request that computerized personal information held by us be communicated to you in a structured, commonly-used technological format.
- Right to File a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca or your applicable provincial privacy authority.
Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete such information from our records.
International Data Transfers
Rosendiem is headquartered in Canada and primarily stores and processes data within Canada. However, some of our third-party service providers may be located in other jurisdictions, including the United States. When personal information is transferred outside Canada, we take steps to ensure that it receives a comparable level of protection through contractual safeguards, including Standard Contractual Clauses where appropriate.
By using our Services, you acknowledge that your information may be transferred to, stored, and processed in countries outside your province or territory of residence, where data protection laws may differ from those in your jurisdiction.
Third-Party Links & Services
Our Services may contain links to third-party websites, integrations, or services that are not owned or controlled by Rosendiem. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this Policy and, where appropriate, by providing additional notice through our Services or by email.
Your continued use of the Services after the effective date of any changes constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically.